At 15:02 02.05.00 -0400, you wrote:
>Hi. We've recently had a Bruker BIFLEX III Mass Spec installed and
>we've had nothing but problems with the TOF software. We've had
>support people in and they re-installed the software which was a
>temporary fix. The response we get seems to be "you must be doing
>something wrong". Does anyone else have this instrument/software?
>Any problems? The nature of the software freezes and reported errors
>(complete with a stack trace) implies (to me) buggy software. But I
>must admit that we're rather clueless about what's causing the
>problems and we're at the mercy of their support. Any suggestions or
>shared experiences would be appreciated. At least we wouldn't feel
>alone...
>Thanks!
>-James
Dear James,
we've got the same instrument in our lab running since November 1998
without any major problems. The software release we're currently using
XMass 5.0, XACQ 4.0 and AutoXecute 4.2 on a SUN Ultrasparc 5. Sometimes
(maybe once per fortnight) XMass crashes in the manner that opening a new
file won't work correctly anymore. Simply closing the XMass and restarting
usually fixed that problem. Problems with XACQ could easily be overcome the
same way. Complete systems crashes occured (as far as I remember) only two
or three times within the last 1.5 years. The SUN is running 24h a day, all
the time so the systems semms in our case to be extremely stable.
Maybe some more details of your hard- and software configuration as well as
about the error reports would help to get an idea about the problem. E.g.
how much memory does your systems have? How much space is free in the root
area of your harddisk? Do you observe dumped core files?
Yours sincerely,
Marcus
**************************************************************
Dr. Marcus Macht
University of Cologne
Centre for molecular medicine - Service laboratory
Joseph-Stelzmann-Str. 52
50931 Cologne, Germany
Tel.: +49 221 478-6995
Fax: +49 221 478-6977
e-mail: Marcus.Macht@uni-koeln.de
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