RE: Which mass spec.

From: Deanna Wiebe (deanna_wiebe@Cangene.com)
Date: Wed May 23 2001 - 09:11:58 EDT

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I don't have any experience with Thermo, but have had wonderful support from MicroMass and would definitely recommend them to you.

I have a single quad - supported by Waters, not MicroMass, I know - but when I had some problems with it shortly after installation Waters and MicroMass both went the extra mile to make sure everything was okay.  When we couldn't resolve the problem they immediately shipped a new instrument and I had a Waters and a MicroMass service rep out to install it and spend an extra week in the lab running it with me.  Turns out it was just an issue of me expecting too much, not an instrument problem after all.  Even though we discovered this before the replacement was installed, they went ahead anyway, made sure I was comfortable with the new instrument before they left, and figured out a way around the problem that we had begun with.  Their policy is, the customer is always right (even when the customer is wrong, as in my case!) and they will do whatever it takes to resolve the problem.

Deanna

____________
 Deanna Wiebe
 Research Technician
 Cangene Corporation
 26 Henlow Bay
 Winnipeg MB R3Y 1G4
 (204) 275 4348
 <<A HREF="mailto:dwiebe@cangene.com">mailto:dwiebe@cangene.com</A>>

-----Original Message-----
 From: Bryan Dunbar [<A HREF="mailto:b.dunbar@abdn.ac.uk">mailto:b.dunbar@abdn.ac.uk</A>]
 Sent: Tuesday, May 22, 2001 4:47 AM
 To: Recipients of ABRF List
 Subject: Which mass spec.

Hello everyone,
                         an associate of mine (Pharmacology Prof.) is in
 the market for a triple quad for small molecule drug stuff. The main
 players are ThermoFinnegan (or whatever they call themselves now) and
 Micromass. Thermo are offering a sizeable discount but the gut feeling
 is to go for the Micromass - we need feedback about service and
 technical backup experiences etc. If Micro. comes out tops then I guess
 we just squeeze them hard for the best deal.
 Thanks in advance,
 Bryan.

--
 Bryan Dunbar
 Senior Research Fellow
 Protein Facility
 Room WT27
 Dept. of Molecular & Cell Biology
 University of Aberdeen
 Polwarth Building
 Foresterhill
 Aberdeen
 SCOTLAND
 U.K.
 AB25 2ZD
 TEL:  +44(0)1224 273103  MOBILE: 07719 929667
 FAX:  +44(0)1224 273104
 e-mail: b.dunbar@abdn.ac.uk

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