Job Opportunity PBIO 1of 2
fred_pratt@pbio.com
Fri, 19 Sep 97 16:58:54 -0500
TO : abrf@aecom.yu.edu
PerSeptive Biosystems, Inc. has the following full-time
opportunity:
Job Title: Biospectrometry Technical Support Specialist
Salary: Tech Support Specialist II = $33,842 - $55,848
Tech Support Specialist III= $40,435 - $66,726
SUMMARY
Provides technical support to customers, sales specialists, and
distributors regarding information on PerSeptive Biosystems'
products by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists customers in operation and use of PerSeptive Biosystems',
technologies. Answers customers questions on the operation of
Biospectrometry products. Provides instrument and chemistry
telephone support. Customers' questions are highly technical
requiring Technical Support Specialist to apply scientific
knowledge of instrument, application methods, and chemistry in
providing responses/solutions to customers. Biospectrometry
product line consists of MALDI, ESI-TOF, LC/MS instrumentation
and associated chemistries. Logs all calls into Lotus Notes
database.
Tests Biospectrometry instrumentation to determine functionality
in preparing for customer demonstrations and training courses.
Writes documentation on methods/procedures that can be used by
customers, technical support, scientists in the operation of
Biospectrometry products.
Provides product performance feedback to Product Development,
Product Support Engineers, Manufacturing, and Marketing to
resolve repetitive customer issues.
Trains customers on the use of Biospectrometry products. Assists
in creating training materials and delivering training session
(e.g. lecture and hands-on demo skills training). Teaches
customers in operation of instrument, running of samples, and
troubleshooting techniques.
Maintains good customer relations, ensures customer satisfaction
at key accounts, promotes overall company as well as specific
line,uncovers potential sales leads.
EDUCATION and/or EXPERIENCE
Technical Degree
Direct experience in operating Mass Spec instrumentation
Good interpersonal skills, telephone skills, communication skills
Ability to express analytical information, answer technical
questions.
If you are interested in this opportunity, please forward your
resume to Marci Donelan, PerSeptive Biosystems, 500 Old
Connecticut Path, Framingham, MA 01701, fax# (508) 383-7833,
e-mail
marci_donelan@pbio.com.