Problems with LC Packings Probot (fwd)

Ombudsman account for AECOM (ombudsmn@aecom.yu.edu)
Wed, 1 Jul 1998 10:09:51 -0400 (EDT)

We recently purchaced a PROBOT from LC Packings to deliver small sample
volumes prior to analysis. We have had some problems with the software as
follows:

1. The program will not close correctly; in order to terminate it one must
use the " close program" dialog box.

2. The instrument hangs up, causing a system crash when manual control is
used.

3. Also, the computer says that there are 3 copies of the program software
installed. Uninstalling and reinstalling the software produces the same
condition.

I have contacted the company and although they were helpful, they were
unable to provide a definitive solution. Does anyone have any suggestions
or solutions?

In addition, has anyone out there ever installed one of the piezoelectric
pipets on one of these instruments [probot]? We are considering doing
this, in order to reduce the sample volume we can deliver to the MALDI
slide.