service technicians
Gary Hathaway (hathaway@cco.caltech.edu)
Fri, 31 Jul 1998 01:55:38 -0700
> The kind of service person I am thinking of is exemplified by Greg
>Aiolo, PE Sciex. He was there at the beginning of the ESI revolution and
>quietly kept our instruments running while we struggled to learn how to use
>them. I participated in three set-ups where he did the work, he worked
>hard to get the instruments running optimally for each lab, and kept them
>that way for years, at great personal expense. He also spread info around
>about how different labs did things, making it easier for us all to get
>good data. His thorough, careful approach inspired students to bring the
>same attitude to the instrument. Furthermore, he always assumed that if I
>said the instrument wasn't working, it wasn't that I was doing something
>wrong (I may have been, but that was always the last thing he considered,
>having exhausted all other possibilities).
>
>Katheryn Resing
>
Katheryn,
I couldn't agree with you more. I presume we are talking about the same
person, Gregg Aiello. There have only been two times I felt compelled to
write a letter of commendation for a service person. Gregg was one of them,
Sigmund Sales was the other. Both now work for PE-Sciex. I might add that
sending a personal letter to a company might be a quicker and better way to
get valued service or sales personnel the recognition they deserve.
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Gary M. Hathaway, Director
PPMAL - Protein/Peptide Micro Analytical Laboratory
California Institute of Technology
139-74, Division of Biology
Pasadena, CA 91125
http://www.cco.caltech.edu/~ppmal
email Gary: hathaway@caltech.edu
email facility: ppmal@caltech.edu
phone: lab (818) 395-6388 or office (818) 395-2769
FAX (818) 449-3414
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