Public recognition of an outstanding service engineer is a good idea, but
a letter to their supervisor (or better yet, their supervisor's supervisor's
supervisor (a.k.a. Divisional V.P.)), with a copy going to the service
engineer (very important!!!), detailing their outstanding work might even be
more important to the individual. Not only is it likely to improve their
financial outlook, they will really appreciate it if a dissatisfied customer
takes the same approach. There is nothing like having a live one in the
chamber when you really need it.
Steve
====================
Stephen Tindall
Argo BioAnalytica, Inc.
Phone: 1-973-605-2100
Fax: 1-973-605-2104
StvTindall@aol.com
====================
Subj: service technicians
Date: 98-07-30 14:50:10 EDT
From: Katheryn.Resing@Colorado.EDU (Katheryn Resing)
Sender: abrf-request@aecom.yu.edu (Association of Biomolecular Resource
Facilities)
To: abrf@aecom.yu.edu (Recipients of ABRF List)
Hi, I would like to throw out a suggestion to ABRF that we have an award
to honor exceptional service technicians who help us keep our facilities
running. We all complain about poor technicians, but seldom do anything to
encourage the good ones. An annual award for exceptional service would be
seem to me to be a way we could provide positive feedback to these
invaluable people.
The kind of service person I am thinking of is exemplified by Greg
Aiolo, PE Sciex. He was there at the beginning of the ESI revolution and
quietly kept our instruments running while we struggled to learn how to use
them. I participated in three set-ups where he did the work, he worked
hard to get the instruments running optimally for each lab, and kept them
that way for years, at great personal expense. He also spread info around
about how different labs did things, making it easier for us all to get
good data. His thorough, careful approach inspired students to bring the
same attitude to the instrument. Furthermore, he always assumed that if I
said the instrument wasn't working, it wasn't that I was doing something
wrong (I may have been, but that was always the last thing he considered,
having exhausted all other possibilities).
Katheryn Resing