At 05:29 PM 7/30/98 EDT, StvTindall@AOL.com wrote:
>Katheryn,
>
> Public recognition of an outstanding service engineer is a good idea,
but
>a letter to their supervisor (or better yet, their supervisor's supervisor's
>supervisor (a.k.a. Divisional V.P.)), with a copy going to the service
>engineer (very important!!!), detailing their outstanding work might even be
>more important to the individual. Not only is it likely to improve their
>financial outlook, they will really appreciate it if a dissatisfied customer
>takes the same approach. There is nothing like having a live one in the
>chamber when you really need it.
>
>Steve
>====================
>Stephen Tindall
>Argo BioAnalytica, Inc.
>Phone: 1-973-605-2100
>Fax: 1-973-605-2104
>StvTindall@aol.com
>====================
>
>Subj: service technicians
>Date: 98-07-30 14:50:10 EDT
>From: Katheryn.Resing@Colorado.EDU (Katheryn Resing)
>Sender: abrf-request@aecom.yu.edu (Association of Biomolecular Resource
>Facilities)
>To: abrf@aecom.yu.edu (Recipients of ABRF List)
>
>Hi, I would like to throw out a suggestion to ABRF that we have an award
>to honor exceptional service technicians who help us keep our facilities
>running. We all complain about poor technicians, but seldom do anything to
>encourage the good ones. An annual award for exceptional service would be
>seem to me to be a way we could provide positive feedback to these
>invaluable people.
>
> The kind of service person I am thinking of is exemplified by Greg
>Aiolo, PE Sciex. He was there at the beginning of the ESI revolution and
>quietly kept our instruments running while we struggled to learn how to use
>them. I participated in three set-ups where he did the work, he worked
>hard to get the instruments running optimally for each lab, and kept them
>that way for years, at great personal expense. He also spread info around
>about how different labs did things, making it easier for us all to get
>good data. His thorough, careful approach inspired students to bring the
>same attitude to the instrument. Furthermore, he always assumed that if I
>said the instrument wasn't working, it wasn't that I was doing something
>wrong (I may have been, but that was always the last thing he considered,
>having exhausted all other possibilities).
>
>Katheryn Resing
>
>