Although I agree with Gary Hathaway (and others) that a letter of praise
written to the supervisor (and cc'd to the service tech) is most effective as
"quick, targeted feedback", I still support the idea of an award for service
excellence.
Vendors in general and their Service Techs (and Tech Support Reps !) in
particular are a BIG reason that we as a group can get our work done. We
(both the members of this list and by extrapolation* the ABRF in general) seem
to be vocal when we are frustrated by poor service, we need to remember to be
as vocal in our praise !
*let's face it, while the opinions of the individual members of this list do
not necessarily mirror the opinions of the "ABRF" as an organization, it does
tend to be perceived that way.
Just my personal opinion, nothing else.
Rebecca
Biotechnology Resource Laboratory
Protein Sequencing and Peptide Synthesis Facility
Medical University of South Carolina
173 Ashley Avenue, Room 733D BSB
Charleston, SC 29403
Tel.: (843) 792-1271
Fax: (843) 792-1264
--------------------------------------
Date: 7/30/98 9:15 PM
To: Rebecca Ettling
From: Ritter,Nadine
I heartily agree that an award for service excellence by an individual
engineer would be a great acknowledgement! I have had engineers stay with me
until 3 am just to get a machine running for the next day, or call me on
their way to a funeral to arrange immediate service, and would love to see
such dedication honored somewhere (besides my undying gratitude, of course).
EB: What would we have to do to enact such a thing? Is there any way we can
do this yet avoid having it become a de facto endorsement of a particular
company (thus entering the murky realm of perceived favoritism)? In other
words, how can we be sure to keep it focused on the individual? Is there an
ABRF committee that this activity would fall under? Could we present the
award at the annual meetings? Maybe companies would sponsor their nominated
engineers to attend the meeting?
Great suggestion - any more supporters, or other concerns?
Nadine Ritter
Abbott Laboratories
Nadine.Ritter@add.ssw.abbott.com
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Subject: Service Technicians
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