My problem is slightly different. My service rep is quite fast but he not
good. He likes swapping parts and worse leaves without testing the instrument.
One day after he had left I noticed that there was no delivery at all
to the cartridge.... I had his car phone number so i called him up. He told
me he was on the turnpike and -what do you want me to do? I asked him to
take the next exit and come right back.
To make a long story short (it took 6 weeks of swapping parts...) the
manager called me and sent a service rep from upstate New York a very
nice, good and smart person. He stripped the 377 and fixed it without
complaining. It is now running better than ever.
It is better to have to wait for a good service rep than getting service
from someone who is quick but not talented.
Anne Stanley
Macro. Core Facility
College of Medicine, Hershey PA
>On Mon, 01 Mar 1999 12:55:25 -0700 Linda Wood Ballard
><linda.ballard@hci.utah.edu> wrote:
>
>> Here in Utah we have a
>continuing problem with the response time for
>> service on our 373/377's and it seems to be getting worse. Our service
>> rep is excellent, but it looks like his workload is impossible. The
>> turnaround time is supposed to be 48 hours (that's what the expensive
>> contract says), but the turnaround on my latest request is projected to
>> be 6 days! Is this just a Western thing or does everyone have the same
>> problem?
>>
>> Linda
>>
>> --
>>
>> Linda Wood Ballard
>> Genomics Core Facility
>> Huntsman Cancer Institute
>> 4A 430A School of Medicine
>> University of Utah
>> Salt Lake City, UT 84132
>>
>> (801) 581-3875
>> FAX (801) 585-2978
>>
>>
>
>