>Hi Linda,
>
>We also have an excellent service technician, and likewise
>have had to wait 1 to 2 weeks to get him in for repairs on
>our Procise and peptide synthesizer. They obviously need to
>add more manpower because he is booked two weeks out.
>Maybe PE will read this and give us a refund on our service
>contract.
>
>Good luck,
>
>Another Westerner
>
>
>On Mon, 01 Mar 1999 12:55:25 -0700 Linda Wood Ballard
><linda.ballard@hci.utah.edu> wrote:
>
>> Here in Utah we have a
>continuing problem with the response time for
>> service on our 373/377's and it seems to be getting worse. Our service
>> rep is excellent, but it looks like his workload is impossible. The
>> turnaround time is supposed to be 48 hours (that's what the expensive
>> contract says), but the turnaround on my latest request is projected to
>> be 6 days! Is this just a Western thing or does everyone have the same
>> problem?
>>
>> Linda
>>
>> --
>>
>> Linda Wood Ballard
>> Genomics Core Facility
>> Huntsman Cancer Institute
>> 4A 430A School of Medicine
>> University of Utah
>> Salt Lake City, UT 84132
>>
>> (801) 581-3875
>> FAX (801) 585-2978
>>
>>
>
>----------------------
>Jay Gambee
>JEG@shcc.org
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