This discussion in our group only reminds me so well how human we all are, our
clients that are the reason that we have our jobs are, the research and
development, service and sales people that make up these wonderful companies
that have made our scientific lives so exciting are. That somehow in there
there is room for all of us--the gripers and the praisers. And I really
appreciate the thick, resilient skin that one must have to run a company in
this environment.
>From the rainy/snowy/soon to be terribly polluted coastline of Oregon
Deb McMillen
Institute of Molecular Biology
University of Oregon
Eugene OR 97403
Ombudsman account for AECOM wrote:
> Not only have we noticed a difference in service and attitude, but it has
> "infected" what used to be the Perceptive Biosystems people.
> It used to be when you called Perceptive, you talked to a human. Now you
> get the ABI push button nightmare.
> These types of incidents led us to Perceptive when we were looking for a
> new DNA synthesizer. Perceptive was wonderful. No lies or empty promises.
> We made sure that we would not be harassed or threatened into using their
> reagents (which I have been told is illegal).They even helped us find
> other sources. We felt comfortable leaving reagents from another source on
> the instrument when a service person came to the lab.
> Now that these same service people work for ABD, they are telling me that
> using other reagents will void my expensive service (not reagent)
> agreement. I cannot pay $6.00 per column from ABD when CPG sells it for
> $2.00 (and it is easier to use!)
>
> P.S. My last service call was because of a bad ABD reagent which shut down
> all of my machines.