Jeni
Message via ombudsman:
>It was interesting to read the comments below about PE Applied
>Biosystems service. I feel his or her pain. However, I have to say that
>our lab. which has a lot of ABI instrumentation, relies heavily on the
>good (albeit not perfect in all ways) service we get from ABI. That
>level of service has always made me consider ABI above all other
>biotech instrument companies when purchasing decisions are made.
>It is true that DNA instrument service has been slow at times with
>parts hard to get ... but consider the growth in this part of the
>company and you have to make some allowances. All of the 10 or so
>protein service engineers in my area went to the DNA side and they are
>still short handed. On a person to person basis, the engineers seem to
>be well selected for people skills but maybe you did get stuck with an
>exception to the rule.
>The PEABI WWW page is an example of the company's attempt to keep
>customers informed and technically up to date with on-line UBs and
>manuals etc. ...... not too many companies have such good sites. I
>would cut them a little slack while they deal with their recent growth
>spurt.
Janelle Lauer-Fields
Department of Chemistry and Biochemistry
Florida Atlantic University
777 Glades Road
Boca Raton, FL 33431
Phone: 561-297-2094
FAX: 561-297-2759