> ----------
> From: Lyuben Marekov
> Sent: Tuesday, March 2, 1999 12:11 PM
> To: Recipients of ABRF List
> Cc: abrf@aecom.yu.edu
> Subject: Re: SERVICE FOR ABD 373/377's
>
> Jay, Linda,
> Here in the East things don't look better. We have an excellent technician
> caring for our Beckman aminoacid analyzer and sequencer. Three years ago
> he would normaly come in a day, two at most. Now we are lucky to have him
> the same week. And even to keep that he works long hours - last time he
> came
> at 6 in the morning
> Lyuben Marekov
>
>
>
> >Hi Linda,
> >
> >We also have an excellent service technician, and likewise
> >have had to wait 1 to 2 weeks to get him in for repairs on
> >our Procise and peptide synthesizer. They obviously need to
> >add more manpower because he is booked two weeks out.
> >Maybe PE will read this and give us a refund on our service
> >contract.
> >
> >Good luck,
> >
> >Another Westerner
> >
> >
> >On Mon, 01 Mar 1999 12:55:25 -0700 Linda Wood Ballard
> ><linda.ballard@hci.utah.edu> wrote:
> >
> >> Here in Utah we have a
> >continuing problem with the response time for
> >> service on our 373/377's and it seems to be getting worse. Our service
> >> rep is excellent, but it looks like his workload is impossible. The
> >> turnaround time is supposed to be 48 hours (that's what the expensive
> >> contract says), but the turnaround on my latest request is projected to
> >> be 6 days! Is this just a Western thing or does everyone have the same
> >> problem?
> >>
> >> Linda
> >>
> >> --
> >>
> >> Linda Wood Ballard
> >> Genomics Core Facility
> >> Huntsman Cancer Institute
> >> 4A 430A School of Medicine
> >> University of Utah
> >> Salt Lake City, UT 84132
> >>
> >> (801) 581-3875
> >> FAX (801) 585-2978
> >>
> >>
> >
> >----------------------
> >Jay Gambee
> >JEG@shcc.org
>
>
> **********************************************************************
> Lyuben N. Marekov phone: (301)-496-7190
> NIH, NIAMS fax: (301)-402-2886
> Bldg 6/Room 128 e-mail: lmarekov@box-l.nih.gov
> Bethesda, MD 20892-2752
> **********************************************************************
>
>
>